Refunds & Cancellations Policy

Effective Date:

Thank you for choosing MTI-CMS for your Customer & Insurance Management requirements. We value your trust and strive to maintain transparent policies regarding our digital subscription services.

1. Subscription Cancellation Policy

You can cancel your subscription plan at any time through the in-app settings or by contacting our customer support team:

• Immediate Effect: Once a cancellation request is made, recurring renewals (if any) are immediately stopped.
• Grace Access: Your premium features will remain fully functional until the end of your active billing period (e.g., the remaining days of your monthly/quarterly/yearly plan).
• No Hidden Fees: There are no cancellation fees or penalties for terminating your subscription.

2. Refund Policy for Digital Subscription Services

MTI-CMS provides digital software-as-a-service (SaaS). Because digital benefits (such as immediate ad removal, PDF report exports, and cloud backup) are activated instantly upon purchase, standard subscription fees are generally non-refundable once activated and utilized.

3. Eligible Refund Scenarios & Exceptions

We provide a 100% Full Refund under the following circumstances:

• Duplicate / Multiple Deductions: If your bank or UPI account was debited more than once for a single transaction due to a network glitch or gateway timeout.
• Payment Debited But Plan Not Activated: If funds were deducted from your account but the subscription failed to reflect or activate within your MTI-CMS account.
• Accidental Purchase: If an unintended purchase was made and reported to our support desk within 48 hours of the transaction without extensive consumption of premium quotas.

4. Refund Processing Timeline (via Cashfree Payment Gateway)

All approved refunds are initiated through our official payment gateway partner, Cashfree Payments India Private Limited:

• Source Account Credit: Refunds are directly credited back to the original payment method (UPI ID, Net Banking, or Debit Card) used during the transaction.
• Standard Timeline: The refunded amount typically reflects in your bank account within 5 to 7 business working days (excluding bank holidays and weekends).
• Notification: You will receive an email/SMS confirmation along with a Cashfree Refund Reference ID upon initiation.

5. How to Request a Cancellation or Refund

To request assistance, please contact our support team with your registered phone number, email address, transaction date, and Order ID / UTR number: