Privacy Policy

Effective Date:

Welcome to MTI-CMS, owned and operated by M Tech Info. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Customer Management System mobile and web application. Please read this policy carefully.

1. Information We Collect

We may collect information about you in the following categories:

• Personal Data: Personally identifiable information, such as your name, phone number, and email address provided during authentication via Google Sign-In or Firebase Auth.
• Business & Ledger Data: Data that you input to manage your store, such as customer contacts, ledger entries, insurance policy records, and expense bookkeeping. This data is stored locally on your device with Hive and synced securely to Google Firebase Firestore.
• Payment & Transaction Data: Subscription transactions, Order IDs, and payment verification status processed securely through Cashfree Payment Gateway (Cashfree Payments India Private Limited). We do not store sensitive bank card numbers, CVV codes, or UPI PINs on our servers.
• Diagnostics & Error Logs: Anonymous crash reports (via Firebase Crashlytics) to ensure system stability.

2. How We Use Your Information

• To provide and maintain customer records, ledgers, and insurance reminder alerts.
• To process your subscription payments securely via Cashfree PG.
• To send automated SMS/WhatsApp reminders for insurance policy due dates upon your request.
• To provide customer support and troubleshoot technical queries.
• To deliver advertisements via Google AdMob (for free-tier users only; ads are disabled on paid plans).

3. Third-Party Service Providers

We work with trusted third-party providers adhering to industry-standard data security protocols:

• Payment Gateway: Cashfree Payments India Private Limited
• Cloud & Database Infrastructure: Google Firebase (Firestore, Authentication, Storage)
• Advertising: Google AdMob (for free plan users only)

4. Data Security & Storage

We implement robust administrative and technical safeguards (including TLS/SSL encryption and local data sandboxing) to protect your records from unauthorized access, disclosure, or loss.

5. Developer & Company Contact Information

If you have questions, inquiries, or feedback regarding your personal data or this Privacy Policy, you can reach out to our development and support team:

6. Grievance Redressal Officer (Compliance & IT Act)

In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the name and contact details of the Grievance Officer are provided below: